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Turkish Customer Manager - Substitute

Turkish Customer Manager - Maternity leave substitute


Glorious Games Group


Glorious Games Group is a multi-product gaming company located in central Stockholm. It has been around for more than 10 years under the name Stardoll and has now evolved into producing multiple additional titles.


Innovation, Professionalism & Quality of Life


We believe that the most important thing when going to work is having fun, gaining new experiences and learning new things. We offer a work environment with a friendly atmosphere and great colleagues. Over the years we have learned a lot, but our hunger for knowledge and experience never stops, which is why we can offer a great chance to learn new things and grow as individuals.


We believe that working together is crucial for success. Challenges are always something we take on together and overcome. Quality of life is an important aspect of any work environment, so we strive to take care of our co-workers by supplying beneficial services, lunch walks and activities outside of work.


The Role


As Customer Manager, you will be in charge of the Turkish speaking market for our products. This is a 1 year substitute for a maternity leave starting in November.


As part of the Engagement and Retention team, you will be  responsible for engagement activities such as special events, campaigns, contests, etc., while managing the Turkish speaking community which includes product localization and customer service as well.


Note: Please note that, to apply to this role, you have to be currently living in Stockholm (or nearby) and have a valid work permit. 


Responsibilities


  • Community Management:

    • Managing the forums and blogs in Turkish, communicating with our players in order to keep the community fun, engaging and safe, while sharing with them the relevant information.

    • Updating and managing our engagement activities as features.

  • Localization:

    • Translating and localizing our products.

    • Creating and managing local activities such as contests and special offers.

  • Customer Service:

    • Answering customer queries.

    • Handling reports.

    • Providing the team lead with relevant feedback.


Qualifications


  • Excellent skills in Turkish and English, other languages are a plus

  • Ability to write creatively in your native language

  • Previous experience translating from English to Turkish

  • Previous experience in community management and/or customer service

  • Understanding of our target audience and their online culture

  • Excellent task management and collaboration skills


Personal skills


  • Great communication skills

  • Service minded

  • Stress tolerant

  • Team player

  • Able to take personal responsibility for tasks and outcomes

  • Able  to plan ahead and work proactively

Apply for this job

Or, know someone who would be a perfect fit? Let them know!

Glory-You-Us

We are always looking for new sharp talents to join the team. We have the following departments in-house; design & illustration, tech & development, marketing, customer service and finance.

Do any of our openings suit your profile? Send us an application. If not, send us your application anyway and tell us what you can add to our team. Let's make the glory happen!

Characters and Setting

The glorious gamers are a highly motivated, resourceful and multicultural bunch. Located in the heart of Stockholm, our glorious office is a true creative melting pot that offers great opportunities for personal and professional development

The setting could not be more appropriate: a leading European tech hub in the forward-thinking Scandinavia suits us perfectly.

Already working at Glorious Games?

Let’s recruit together and find your next colleague.

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